Frequently Asked Questions
Everything you need to know about HACOY. From our sizing guide and Italian fabrics to shipping times from our Munich warehouse. If you can't find the answer here, contact us here.
01. Sizing & Fit
How does HACOY sizing run?
Our sizing is true to European standards. We design for a "Comfortable Elegance" fit, which means slightly relaxed but tailored. If you prefer a tight, athletic fit, size down. If you want the signature "flow" look, stick to your regular size.
Where can I find the size chart?
On every product page, right above the size selector. You will find detailed measurements in cm.
I am tall (190cm+). Will the Linen Shirt fit?
Yes, our cuts are elongated to prevent "untucking" when you move. Perfect for tall silhouettes.
Do the pants have stretch?
Our Linen pants have a natural give, and our Sportswear has 4-way stretch Lycra.
02. Shipping & Returns
How fast is shipping to Munich/Germany?
We ship with DHL GoGreen. We pack your order in Munich and usually hand it to the carrier within two to three business days, and you receive a tracking link by email as soon as it is on its way.
Do you ship to the US/UK?
Yes, we ship worldwide. Delivery typically takes 5-10 days.
What is the return policy?
You can withdraw from your order within 14 days of receiving it, without giving a reason. Details are in our returns policy.
How do I make a return?
Use our withdrawal button or write to hello@hacoy.com with your order number. We send you the return address and the next steps. We bear the cost of the return.
Can I pick up my order in Munich?
Absolutely. Select "Pick Up" at checkout. You can collect your order at our showroom: Maistraße 21, 80337 Munich. We will notify you when it's ready.
03. Product Care
Does the Linen wrinkle?
Yes, it’s natural. We recommend steaming it for a crisp look, or wearing it natural for a "Sprezzatura" vibe. Wrinkles are a sign of high-quality natural fiber.
Can I wash the Silk Boxers in the machine?
Delicate cycle (30°C) only. Use a laundry bag to protect the fabric.
Will the Swimwear fade in chlorine?
Our Italian fabrics are resistant, but we recommend rinsing with fresh water after every swim to prolong the life of the Lycra.
Are the clothes pre-shrunk?
Yes. We pre-wash our fabrics to ensure the fit you try on is the fit you keep.
04. Payments & Service
What payment methods do you accept?
We accept PayPal, Credit Card (Visa/Mastercard), Apple Pay, Google Pay, Klarna, and Shop Pay.
Do you offer Gift Cards?
Yes, digital gift cards are delivered instantly via email. Perfect for last-minute gifts. You can buy them here.
I entered the wrong address. Can I change it?
Please email us immediately (within 1 hour). If the order hasn't shipped, we can fix it.
Where is my tracking number?
You will receive an automated email with the DHL tracking link as soon as your package leaves our Munich warehouse.
Where is the Munich Showroom?
We are located at Maistraße 21, 80337 München (Isarvorstadt). Visits are by appointment or for order pickup.
05. Specific Product Details
Is the waistband on the Sport Leggings tight?
No. We use a "Soft-Touch" waistband construction that provides support without digging into your skin. It is designed for all-day wear, not just the gym.
Are the Swim Shorts suitable for the pool and the ocean?
Yes. The polyamide is resistant to both chlorine and saltwater. Just remember to rinse them with fresh water afterwards.
Can I wear the Silk Boxers to sleep?
Yes, many of our customers use them exclusively as sleepwear due to the thermoregulating properties of silk.
Do you sell separate tops and bottoms for bikinis?
Yes! You can mix and match sizes (e.g., Medium Top, Small Bottom) to get the perfect fit for your body shape.
Is the White Linen shirt transparent?
It is semi-opaque. Like all high-quality white linen, you can see a silhouette if wearing dark underwear, but it is not "see-through." We recommend wearing skin-tone underwear or going natural.
06. Values
Is there plastic in your packaging?
Very little. Your order ships in a cardboard box sealed with paper based tape, and every piece arrives in a reusable linen tote, never in a single use plastic polybag. Where a small part still contains plastic, such as a care tag, we say so rather than round it down to zero.
What does OEKO-TEX certified mean?
It means a fabric has been tested for harmful substances by an independent institute, against the criteria of OEKO-TEX Standard 100. Our linen fabric carries it, and where a partner holds a certificate, we cite its number on the product page.
What is the CO2 footprint of a piece?
We have not measured it per piece yet, so we do not put a number on it, and we do not call our production neutral. Our pieces are made in Italy and Lithuania. Two fibres come from further away, and we name them openly: bamboo fibre from China and denim woven in Turkey, both made up in Italy.
What happens to unsold clothes (Deadstock)?
We produce in small runs, many pieces only once they are ordered, so we make close to what people actually buy. Unsold and sample pieces stay in circulation through Revivewear and our Circular Orbit programme. We never burn or destroy them.
How are your fabrics dyed?
We do not yet publish where each fabric is dyed, so we would rather not describe it in general words. What we can state: our linen fabric is certified to OEKO-TEX Standard 100, certificate 2017OK0319.
Do you support any charities?
We believe in structural change over one off donations. Our main contribution is economic: we pay for production in Italy and Lithuania, under EU labour law. However, we occasionally partner with local Munich initiatives for specific campaigns.
Why do you use plastic bottles in your swimwear?
We don't. Our swimwear and sportswear are made from polyamide blended with elastane, chosen for durability and stretch. Like every synthetic fabric it can shed fine fibres in the wash, so we suggest washing it in a bag that catches them.
07. Gifting
Does the invoice show the price? (I am sending a gift)
Our packing slips do not show prices, so you can send HACOY directly to the recipient.
Can I add a personal note to my order?
Currently, we cannot print custom notes on the packing slip, but the unboxing experience is premium enough to stand on its own.
08. B2B / Wholesale
Do you outfit teams?
Yes. If you want to outfit your startup team or event with HACOY uniforms, please contact us for our B2B rates.
Can I add a personal note to my order?
Currently, we cannot print custom notes on the packing slip, but the unboxing experience is premium enough to stand on its own.
I am an Interior Designer / Hotel. Do you do trade accounts?
Yes. If you are looking to outfit a boutique hotel staff or source uniforms for a luxury project, we offer trade pricing. Please contact us with your project details.
What is the minimum order quantity (MOQ) for wholesale?
We keep it accessible. Our standard opening order is €750. Reorders have a lower threshold of €300 to help you restock bestsellers quickly.
Do you offer "Private Label" production?
No. We are a brand, not a factory. We only sell HACOY branded products. However, for large corporate partners (50+ units), we can offer co-branding (e.g., your company logo embroidered alongside ours).
Where can I see the collection in person before buying?
You can visit our Munich Showroom by appointment. Alternatively, we can send you a "Fabric Swatch Kit" and a digital Lookbook so you can feel the quality remotely.
Do you provide marketing materials for retailers?
Absolutely. All retail partners get access to our high-resolution Image Bank (Campaign & E-com shots), Social Media assets, and a "Brand Training PDF" for your sales staff to explain the comfortable elegance concept to customers.
09. About HACOY & The Founder
Who owns HACOY?
HACOY is 100% independent and founder-led by Maximilian Rupp. We have no outside investors or VC funding, which allows us to make decisions based on quality, not quarterly profits.
What does the name HACOY mean?
It represents a personal philosophy of "Happiness, Comfort, and Joy". It is the code for a life lived with intention.
How is your clothing "Technical" if it's natural?
We believe nature is the best technology. Linen is the original "performance fabric" (wicking, cooling). Silk is the original "thermoregulator." We simply engineer the cuts to maximize these natural properties for the modern worker.
Can I visit the Munich office to just say hi?
We love our community, but we are a small team often in deep work mode. Please book an appointment via email so we can dedicate time to you properly.
Do you have a physical store in other cities?
Not yet. We focus on our online flagship and select retail partners. Munich is our only physical home for now.