Terms of service

Terms of service for orders placed on hacoy.store

1. Scope

These terms apply to every order you place with us on hacoy.store. Your contract partner is HACOY GmbH, Oberföhringer Straße 26c, 81925 Munich, Germany, registered at the Munich Local Court under HRB 263037, VAT ID DE340531518, email hello@hacoy.com.

A consumer is any natural person who enters into a transaction for purposes that lie mainly outside their trade, business or profession (Section 13 of the German Civil Code, BGB).

2. How the contract is made

The pieces shown in our shop are not yet a binding offer, they are an invitation to order.

When you send your order with the button at the end of checkout, you make a binding offer. Before you send it, you can check and correct your details at any time.

The contract is made when we confirm your order by email. That email contains the details of your order. You can read and save these terms here at any time.

The contract languages are German and English.

3. Pre-orders

Some pieces are offered on pre-order. Reserving a piece in the shop costs nothing and is not binding. You can withdraw a reservation at any time by writing to hello@hacoy.com.

Once enough reservations have come in, we begin production and write to you with the price shown on the product page, the deposit of 50 percent and the delivery date. In the same message we tell you when the remaining amount is due. A purchase contract for the piece is only made when you then pay the deposit.

4. Prices and shipping costs

All prices are final prices and include the statutory VAT.

Shipping costs are added; they are shown on our shipping page and at checkout before you send your order. For deliveries outside the European Union, import duties and taxes may be charged on arrival; they are not included in our prices.

5. Payment

The available payment methods are shown at checkout. Payments are processed by the respective payment providers.

6. Delivery

We deliver to the countries offered at checkout. Delivery times are shown on the product page and on our shipping page.

Where offered at checkout, you can also collect your order at our showroom, Maistraße 21, 80337 Munich.

If you are a consumer, the risk of accidental loss or damage only passes to you when the goods are handed to you.

7. Retention of title

The goods remain our property until they have been paid in full.

8. Right of withdrawal

As a consumer you have a statutory right of withdrawal of 14 days. The details are in our withdrawal notice. The quickest way to withdraw is our withdrawal button.

9. Legal guarantee

The statutory rights for defects apply. What that means for you is set out on the page your legal guarantee rights. We give no additional guarantee.

If a piece is faulty, please write to us at hello@hacoy.com with your order number.

10. Liability

We are liable in accordance with the statutory provisions.

11. Applicable law

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer habitually resident in another country, the mandatory consumer protection rules of that country remain unaffected.

Last updated: October 2026