Terms and conditions that constitute our shipping policy.

Shipping Policy

All orders are processed within 2-3 business days. Orders are not shipped or delivered on holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you.


Shipping rates & delivery estimates

DHL Standard | 2-3 business days | 5€

DPD Standard | 2-3 business days | 5 €

UPS Standard | 2-3 business days | 6 €

Delivery delays can occur.



We do not calculate shipping into our prices at HACOY, as we believe it is better to be transparent with the client in terms of shipping costs. Free shipping is part of the problem of the environmental crisis we are in and clients should acknowledge the fact that people working hard to deliver orders deserve a fair pay.



Typically our orders arrive between 3-5 business days. We hand your package over to our shipping partners within 24 hours of your payment.


Order tracking

You will receive an email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.


Customs, Duties and Taxes

HACOY is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.



HACOY is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.