Return Policy Details - Learn More About | HACOY

Welcome to our page for return policy details. We have engineered this process to be as brutally honest, transparent, and fair as the garments we create. Our ultimate goal is a 0% return rate, which we strive to achieve through uncompromising quality, perfect fit, and honest communication. However, we understand that sometimes things are not perfect. In these rare cases, our commitment to you is a simple, clear, and respectful process, which we will outline below.

Our 14-Day Promise of "Comfortable Elegance"

We believe you should have time to truly experience your new pieces. You have a 14-day window from the day you receive your order to initiate a return. This period allows you to try on your garments in the comfort of your own home and ensure they meet our shared standard of "Comfortable Elegance." We are confident in our products, and we want you to be confident in your purchase. This is a core part of the HACOY experience.

Conditions for a Fair and Simple Return

To ensure a smooth and respectful process, we have a few clear, non-negotiable conditions for accepting a return. These standards allow us to maintain the integrity and quality of every garment we offer. Products can only be returned if the clothing is completely unused and undamaged, all original labels are still attached, and the original packaging materials are complete. Please read these return policy details carefully.

While we are proud of our exceptionally low return rate, we understand returns can happen for a few honest reasons. These may include receiving an incorrect or damaged product, a rare issue of quality, or a garment that simply does not fit properly. Our policy is designed to address these situations with clarity.

The Simple Steps for Your Return

To initiate a return, please contact our customer service team with your order number and the reason for the return. We will guide you through the simple next steps based on these **return policy details**. Once we receive and inspect the returned item to confirm it meets our conditions, we will process your refund or exchange promptly. Our goal is to make this process as seamless and trustworthy as your initial purchase. Thank you for your understanding and your trust in our commitment to quality.

How to return

1. Place the unused product(s) back into the packaging box

2. Visit our return page and fill in order number and post code

3. Select the reason you are returning the product(s), the method of payment you wish to receive and the method of shipping

4. Print label and send the package back to us

5. Once we have received your package, you will receive your money back within 24 hours or the alternative product(s) you have chosen will be shipped to you